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FocalPointK12 Support Agent

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Recent activity by FocalPointK12 Support Agent

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

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  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

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  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

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  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

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  • How do Admission Admin logout from the portal?

    After completing your work in the portal, go to the upper right corner of the screen.Click on the Logout icon.Select Logout from the dropdown menu.You will be securely signed out of the portal

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  • How do Admin logout from the portal?

    After completing your work in the portal, go to the upper right corner of the screen.Click on the Logout icon. Select Logout from the dropdown menu.You will be securely signed out of the portal.

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  • Student Management

    Click on Student Management in the left-hand side menu. Select the institution and enrollment status, enter a username or first/last name to search, then click "Go". You will now see the student...

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  • If you Forgot your Password

    If you are having trouble signing in or forgot your sign in information, you can use the 'Forgot Password' option on the SIS sign in screen. You will be redirected to the 'Forgot Password' page wh...

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  • Navigating the dashboard

    Once you sign in, the dashboard gives you a quick overview of your academic life. Dashboard: An overview of your enrolled courses with key details and up-to-date grades. Announcement: Displays ...

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