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FocalPointK12 Support Agent

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Recent activity by FocalPointK12 Support Agent

  • How to Sign in as a student?

    Access the Student Portal using the link below: Link: [Insert link] Sign in with your username and password to enter the portal. After entering your details, click the Sign in button. You will ...

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  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

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  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

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  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

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  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

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  • Advisor Assignment- How to create the advisor type?

    Select the Advisor Assignment tab from the menu on the left, then choose the Advisor Type.Select the Institution from the dropdown menu and click GO.Now, click on the Create tab.Enter the Advisor T...

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  • Email management

    In email section, you can use the Compose option to write a new message. This is helpful when you want to send an email to other users.Once signed in, select the 'Email' section from the menu on th...

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  • How do Admission Admin logout from the portal?

    After completing your work in the portal, go to the upper right corner of the screen.Click on the Logout icon.Select Logout from the dropdown menu.You will be securely signed out of the portal

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  • How do Admin logout from the portal?

    After completing your work in the portal, go to the upper right corner of the screen.Click on the Logout icon. Select Logout from the dropdown menu.You will be securely signed out of the portal.

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