FocalPointK12 Support Agent
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Recent activity by FocalPointK12 Support Agent
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Parent Portal : Announcements
Once signed in, select the 'Announcement' section from the menu on the left. You will be redirected to the Unread announcements page. Click 'All' to see the list of all announcements. Each anno...
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Advisor Dashboard
After the advisor Sign in into the portal, the first option on the left-hand menu is the Dashboard.Clicking on 'Dashboard' will open the Advisor Dashboard, which provides a summary of students ass...
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How do Parents access student attendance, grades and reports?
Once signed in, within the Dashboard section, parents can view the Student Attendance, Grades, and Reports for the selected school year. Attendance: Click on the 'Attendance' tab from the dashbo...
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How do Parents access assigned courses of Students?
Once signed in to the platform, within the 'Dashboard' section, parent can view the courses of the student. The graph indicates the percentage of the course that the student had completed. Course...
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Sign In and Log Out of Teacher Portal
Access the Teacher Portal using the link below: Link: [Insert link] The welcome screen appears. Enter your username and password. Click the 'Sign in' button. You will then be redirected to your te...
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How to Sign in as a student?
Access the Student Portal using the link below: Link: [Insert link] Sign in with your username and password to enter the portal. After entering your details, click the Sign in button. You will ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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